FAQs
Frequently Asked Questions
Getting to an appointment shouldn't be one more thing to worry about. Here are the answers to what people ask us most. Don't see your question? Call or email us and a real person will get back to you.
What is BP Care Co.?
We provide non-emergency patient transportation for people who need more than a regular ride. Our wheelchair-accessible and ambulatory service takes you safely to medical appointments, dialysis, therapy, and other important trips across Durham Region.
Where do you operate?
We serve all of Durham Region: Ajax, Whitby, Oshawa, Pickering, Clarington, Scugog, Uxbridge, and Brock. [Trips that start or end in Durham Region are available, including to hospitals and clinics in Scarborough and Toronto. Rates are quoted by distance.
Is this an ambulance service?
No. We provide non-emergency transportation only. Our drivers assist you with getting in and out and travelling safely, but we do not provide medical care. In an emergency, call 911.
What does "door-through-door" mean?
Our drivers don't just meet you at the curb. We help you from inside your home or facility to the vehicle, and from the vehicle to the inside of your destination, so you're never left on your own at either end.
What kind of vehicle do you use?
A wheelchair-accessible van with a ramp and secure wheelchair tie-downs. Seat belts are provided for all passengers.
Can you transport my wheelchair or scooter?
Yes, We transport most manual wheelchairs, power wheelchairs, and mobility scooters. For oversized or bariatric equipment, please call us before booking. If you're unsure whether yours will fit, tell us the make and model when you book and we'll confirm.
What if I don't use a wheelchair but need help getting around?
That's our ambulatory service. If you can walk but need a steady arm, help with stairs or a door, or a safe ride, we can help.
Do you offer stretcher transport?
Not at this time. Our service is wheelchair and ambulatory transport only.
Can a family member or caregiver ride with me?
One companion rides free, subject to seat availability. Additional passengers by arrangement.
How do I book a ride?
289-200-2222 | info@bpcareco.ca - Our team will confirm your pickup time, address, and destination.
How far in advance should I book?
24 hours is recommended, especially for early-morning appointments. [Same-day rides when availability allows.]
Can I set up regular rides for dialysis or weekly appointments?
Yes. Recurring rides are easy to set up, and you'll see the same friendly faces whenever possible.
Can my driver wait during my appointment and take me home?
First 15 minutes free, then charged per 15 minutes. Return trips are booked by phone when the appointment ends, unless a wait was arranged in advance.
What is your cancellation policy?
Free with 24 hours' notice. Under 24 hours, 50% of the fare. No-shows and cancellations under 1 hour before pickup, full fare. Fees are waived for hospitalizations and medical emergencies.
What if my appointment runs long?
Let us know and we'll adjust your pickup. First 15 minutes is free and then a per 15 minute rate is implemented for additional wait times.
How much does a ride cost?
You'll get a clear quote before your ride is confirmed, with no surprises.
How do I pay?
Credit and debit card and e-transfer for individuals, invoicing for facility accounts, no cash.
Is my ride covered by OHIP or insurance?
Our rides are private-pay. Some extended health plans and benefit programs may reimburse transportation costs, so check with your provider. We can give you an itemized receipt on request.
Do you work with clinics and care facilities?
Yes. If you run a clinic, dialysis centre, or retirement home, contact us about setting up an account for your patients or residents.
Are your drivers trained?
All of our drivers are properly trained in First Aid and CPR as well as a passenger assistance and wheelchair securement.
Are you insured?
Yes. Our vehicle is covered by a commercial insurance policy designed for passenger transportation, including liability coverage for the people we carry. Clinics, care facilities, and families are welcome to request a certificate of insurance at any time.
How do you handle my personal information?
We collect only what we need to complete your ride and we never share it without your consent, except where required by law.